How satisfied are our customers with their EMS service provider? We asked them: Quality, cooperation and market presence are all important and Lacon takes your feedback seriously. We want to become better and address problems openly and honestly. That’s what makes for good Service. Ms Teresa Kofler of Multivac is pleased about receiving the main prize, an Amazon Echo, but the Samsung smart watches, Bosch laser meters and floor bike pumps are also big rewards for little effort. Lacon sales employee Erkan Candan insisted on handing over the main prize in July 2017 to Ms Kofler in person, because close proximity to our customers is important to us.